Shipping Policy – Christmas Vibe Co.
Our Commitment to You
At Christmas Vibe Co., we understand that your Department 56 collectibles are more than just purchases – they’re future family heirlooms and cherished holiday traditions. That’s why we treat every shipment with the utmost care and attention. Our comprehensive shipping policy is designed to ensure your precious items arrive safely and in perfect condition, ready to become part of your holiday magic.
Order Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after payment verification. During our peak season from October through December, please allow 2-4 business days for order processing. Orders placed after 12:00 PM PST will be processed on the next business day. You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation with tracking information once your items leave our warehouse.
Packaging Standards
We take extraordinary measures to protect your collectibles. Each Department 56 piece is carefully wrapped in bubble wrap and secured with additional cushioning materials. We use double-walled corrugated boxes for maximum protection during transit. For larger orders or particularly fragile items, we employ specialized packaging techniques including custom foam inserts and additional bracing. Our packaging is designed to withstand the rigors of shipping while ensuring your items arrive in the same perfect condition they left our facility.
Shipping Methods and Carriers
We partner with trusted carriers including USPS, UPS, and FedEx to provide reliable shipping services. The available shipping options and costs are calculated at checkout based on your location and order weight:
- Standard Shipping (5-8 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
Please note that business days do not include weekends or holidays. During peak holiday seasons, carriers may experience delays beyond our control.
Domestic Shipping
We currently ship to all 50 United States, Puerto Rico, and US territories. Shipping costs are calculated based on package weight, dimensions, and destination. The final shipping cost will be displayed at checkout before you complete your purchase. We offer free standard shipping on orders over $150 to most locations in the continental United States.
International Shipping
We currently ship to Canada, the United Kingdom, Australia, and select European countries. International customers are responsible for all customs duties, taxes, and fees imposed by their country’s import regulations. These charges are not included in the shipping cost and will be collected by the carrier upon delivery. International shipping times typically range from 10-21 business days, depending on the destination and customs processing.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information. You can monitor your package’s progress using the provided tracking number through our website’s order tracking system or directly on the carrier’s website. Please allow 24 hours for tracking information to become active after receiving your shipping confirmation.
Multiple Item Orders
If your order contains multiple items, they may be shipped in separate packages from different warehouse locations to ensure the fastest delivery possible. You will only be charged one shipping fee for your entire order, regardless of how many shipments are required to fulfill it. If your items ship separately, you will receive separate tracking numbers for each package.
Address Accuracy
Please ensure your shipping address is complete and accurate before submitting your order. We are not responsible for orders shipped to incorrect addresses provided during checkout. If you need to change your shipping address, please contact us immediately through our customer service portal. Address changes after shipment may not be possible, and we cannot guarantee delivery to incorrect addresses.
Delivery Issues
While we strive for perfect delivery every time, occasional issues may occur. If you experience problems with your delivery:
- First check your tracking information for current status updates
- For packages marked “delivered” that you haven’t received, check with neighbors and your local post office
- Contact our customer service team within 14 days of the expected delivery date
We will work with the carrier to resolve any delivery problems and keep you informed throughout the process.
Holiday Shipping Deadlines
To ensure delivery before Christmas, we recommend ordering by:
- December 10th for Standard Shipping
- December 15th for Expedited Shipping
- December 20th for Express Shipping
These dates are estimates and not guarantees, as carrier delays can occur during peak seasons.
Signature Requirements
Signature confirmation is required for all orders over $250. This helps ensure your valuable collectibles are delivered safely. You will be notified at checkout if signature confirmation is required for your order.
Shipping Insurance
All orders include basic shipping insurance through the carrier. For particularly valuable collections or rare retired pieces, we recommend purchasing additional insurance through our website during checkout. This provides extra protection for your investment during transit.
Contact Information
For shipping-related questions or concerns, please visit the customer service section of our website. Our support team is available Monday through Friday, 9:00 AM to 5:00 PM PST, to assist with tracking updates, delivery concerns, and other shipping inquiries. We’re committed to ensuring your Department 56 collectibles arrive safely and become part of your holiday traditions for years to come.